Your privacy matters to us. This Privacy Policy explains how phlagu collects, uses, stores, and protects your personal information in accordance with Philippine law.
Last updated: January 1, 2026phlagu complies fully with Republic Act No. 10173, the Data Privacy Act of 2012, and is registered with the National Privacy Commission (NPC) of the Philippines.
We use industry-standard encryption and security protocols to protect your personal data. We never sell your information to third parties for marketing purposes.
As a phlagu player, you have the right to access, correct, and request deletion of your personal data at any time, in accordance with the Data Privacy Act of 2012.
Summary: phlagu collects personal data to operate your account, verify your identity, process transactions, and keep the platform safe. We do not sell your data. We comply with the Philippine Data Privacy Act of 2012 (RA 10173). By using phlagu, you consent to the practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how phlagu ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "player") who access or use the phlagu online gaming platform, including the website at phlagu.net and any associated services (collectively, the "Platform").
phlagu is committed to protecting the privacy and personal data of all players in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines.
This Policy should be read together with phlagu's Terms & Conditions, which are available at /terms-conditions. By registering an account or using the phlagu Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with the terms of this Privacy Policy, you must not use the phlagu Platform.
When you create a phlagu account, we collect the following personal information:
As part of our Know Your Customer (KYC) process, we collect copies of government-issued identification documents, which may include your Philippine Passport, PhilSys National ID, LTO Driver's License, UMID, Voter's ID, or PRC ID. We may also collect a selfie or live photo for facial verification purposes.
To process deposits and withdrawals, we collect payment-related information including your GCash mobile number, Maya account details, or Philippine bank account information (account name, account number, and bank name). We do not store full payment card numbers on our servers.
We maintain records of all financial transactions conducted through your phlagu account, including deposits, withdrawals, bonus credits, wagers placed, and game outcomes. This data is retained for regulatory compliance and anti-money laundering purposes.
When you access the phlagu Platform, we automatically collect certain technical information, including:
If you contact phlagu's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.
If you use phlagu's responsible gaming tools — such as deposit limits, loss limits, session time limits, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This data is used solely to enforce your chosen restrictions and to comply with PAGCOR's player protection guidelines.
phlagu collects personal data through the following means:
phlagu uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, phlagu processes your personal data on the following legal bases:
phlagu shares personal data with trusted third-party service providers who assist us in operating the Platform, including KYC and identity verification providers, payment processors (GCash, Maya, and Philippine banking partners), cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and risk management services. All service providers are contractually required to process personal data only on phlagu's instructions and in accordance with the DPA.
phlagu may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.
phlagu does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is limited to what is necessary for the purposes described in this Policy.
Our Commitment: Your personal data will never be sold to advertisers, data brokers, or any other commercial third parties. phlagu shares data only where legally required or strictly necessary to operate the Platform.
phlagu retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with phlagu's data disposal procedures.
phlagu implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While phlagu takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying phlagu immediately of any suspected unauthorised access to your account.
Cookies are small text files placed on your device when you visit the phlagu Platform. They allow us to recognise your device, remember your preferences, and analyse how you use the Platform.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phlagu Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phlagu:
To exercise any of these rights, please contact phlagu's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.
Note: Some requests — particularly erasure requests — may be limited where phlagu is required to retain data under Philippine law, including AML regulations and PAGCOR record-keeping requirements. We will inform you of any such limitations when responding to your request.
The phlagu Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gaming. phlagu does not knowingly collect personal data from individuals under the age of 21.
If phlagu becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account and delete the personal data in question, subject to any mandatory retention obligations under applicable law.
If you are a parent or guardian and believe that your child has registered on the phlagu Platform, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.
The phlagu Platform may contain links to third-party websites or services for informational purposes. phlagu is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to the phlagu Platform.
phlagu reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The date of the most recent revision is indicated at the top of this Policy. Your continued use of the phlagu Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
phlagu has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
phlagu Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the phlagu Platform
For complaints that have not been resolved to your satisfaction by phlagu, you may escalate the matter to the National Privacy Commission of the Philippines through its official channels.
Six pillars of our commitment to keeping your personal data safe and your rights respected.
All data transmitted between your device and phlagu is protected by TLS encryption. Sensitive data at rest — including passwords and financial details — is encrypted using industry-standard algorithms.
phlagu never sells, rents, or trades your personal information to advertisers or data brokers. Your data is used only to operate your account and comply with Philippine law.
We are fully compliant with Republic Act No. 10173 (Data Privacy Act of 2012) and registered with the National Privacy Commission. Your rights as a Filipino data subject are fully respected.
Access, correct, or request deletion of your data at any time. Our dedicated DPO responds to all verified data requests within 15 business days as required by the NPC.
We clearly explain every type of cookie we use. Non-essential cookies — including marketing cookies — are only placed with your explicit consent, and you can manage them at any time.
phlagu has appointed a Data Protection Officer as required by RA 10173. Our DPO oversees all data privacy matters and is your direct point of contact for any privacy concerns.
Your data is safe with us. Join thousands of Filipino players who trust phlagu for a secure, fair, and responsible gaming experience — backed by full DPA 2012 compliance.
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